FAQ

Frequently Asked Questions

 

You've come to the right place! If you have any questions, you can always contact us directly!

There are many simple ways to keep your water bottle clean. Rinsing your water bottle thoroughly after each use and letting it dry off is the easiest and best way to keep the water bottle clean. If you need a more thorough clean, you can use a small amount of baking soda, vinegar, or unscented soap (please do not combine the ingredients). Let it sit for a few minutes and then rinse it clean with running water.

For more information on how to care for your products, you can visit our Care & Use page.

Most plastic water bottles and water containers are usually marked with a number on the bottom. This is commonly known as recycling symbol or recycling code. The recycling numbers can range from #1 to #7, depending on the type of plastic. This number system is to help facilitate recycling programs across the country.

As for the #7, it is a catch-all indicator also known as "Others" that does not fall within the #1-#6 category. The #7 category includes new plastic resins (including Eastman Tritan), co-polymers, organic compostable material and many other types of plastic that simply do not fall into the other number categories. Please note that the #7 category do include plastic that are BPA free, such as the plastic materials just listed.

For more information about plastics and their recycle codes, please visit our Plastic Recycle Codes page.

There is no "best" water bottle plastic simply based on the recycling code. The recycling code is a classification system used to help facilitate recycling programs and is not a rating system.

Think of the recycling codes as similar to the classification of car types. SUV, trucks, coupes, sedans - different vehicles are classified into different category types. In many ways, plastic is the same way. Each plastic has its strengths and weaknesses depending on their usage and is then classified into different # codes. Please keep in mind that all food grade plastic products in their number codes are safe for their intended use.

For more information about plastics and their recycle codes, please visit our Plastic Recycle Codes page.

Buying a water bottle should be a simple choice. However often times, that's not the case. With so many different water bottles out there, it can be difficult for consumers to determine which products are truly reusable and safe.

We have been in the industry for a long time and we have seen it all. Imitation may be the sincerest form of flattery, which is why there have been similar looking water bottles over the years - yet none of them can match what is and remains Bluewave water bottles. It may look the same to the naked eye, but the quality, material composition, and components can be very different. Simply put, the overall quality and safety can be as different as day and night.

There are many similar bottles made out PET/PETE #1 plastic (usually made for one-time-use soda bottles/bottled water) or PVC #3 plastic. While these bottles are "BPA Free", they are not truly designed for re-use or long term storage. In fact, PVC plastic contains phthalates in the material composition!

We believe in making safe, quality, food-grade products that customers can use and re-use. We work with the industry's best companies to source the top materials, and with our own production lines, we are able to maintain top quality from start to finish. We only use the industry's safest, virgin (not recycled or used scrap) materials to manufacture our products.

We will ship the order to the address that was provided to us in the order invoice. If you would like to ship to a different location/address, please select the shipping address or enter the new address when you are placing the order through our website.

If you would like to change the address after you have placed the order, please email immediately with your order information and new address. We will make the changes right away if the order has not been shipped. We are unable to make any changes after the order has been shipped.

We offer free shipping on orders $50.00 or more within the lower 48 US states.

However when shipping items to Alaska, Hawaii, US Territories or internationally, the cost can be extremely high. Water bottles and related items are usually considered over sized items. Even though the products are considered lightweight, the size and volume of the bottle takes up a lot of space and the shipping companies charge accordingly for the products. If you are planning to ship to Alaska, Hawaii, US Territories or internationally, please do contact us first and we will assist you in finding the most cost effective shipping charges for the products.

We recommend that you contact your local Customs Office or visit your government website, in order to find out the rules and regulations in regards to any possible duties and/or VATs on the items you plan to purchase. We are not responsible for any duties or VAT charges your Customs office may (or may not) charge on your order. It is the buyer's responsibility for any and all duties/taxes/VAT your customs and government may charge on your order.

Please refer to our Shipping Info page.

We apologize but unfortunately we do not allow that. Thank you for your understanding.

If you work for a non-profit organization or government agency and need bulk quantity of bottles for relief or charitable programs, please do not hesitate to contact us. We have worked with many non-profits and government agencies. If it is for an emergency relief, we understand time is critical. Please contact us immediately and we will do our best to assist you with the project.

If you like to keep your drink cold, we would recommend adding ice into the bottle or putting the bottle in the fridge over night. Please do not freeze our stainless steel bottles.

While our plastic water bottles can withstand very hot liquid, we generally do not recommend using plastic water bottles with hot liquid. Please do not pour hot liquid/boiling water into the bottle. It will shorten the life of the plastic water bottle. If you would like to use hot liquid, please use our double wall stainless steel water bottles. Please do not put the products in the microwave.

If you would like to carry our products, please contact us directly and tell us about your company, your markets, estimated quantities, and items interested. Please contact us to become a retailer.

The best way is to contact us is through email. Please provide as much information regarding your order, purchase invoice number or any additional information. This will help us locate your order and cancel it as soon as possible. Simply sending us an email without any information will not allow us to cancel your order.

If the order was sent out after you decided to cancel, please do not accept/open the package and ask your postal worker/delivery person to return the package. Once we have received the canceled order back, we will provide you with the refund minus the shipping cost. Thank you.

All emails (including address changes/order cancels) will be read and replied in the order it was received. Some times there may be delays in receiving your message, however as soon as we receive it, we will do our best to reply to you as soon as possible. Usually we can reply within 24 business hours, however there may be high volume of emails after the weekend/holidays, and may take longer. Please know that our office is closed during the weekends and on all major holidays.